GWS Global Quality

Quality is a way, not a destination, and new industry leaders must  stick to premium  quality standards to maintain the competitive edge in the marketplace. In order to serve our global clients across major industry verticals, it has been mandatory for the company to develop and maintain a stringent Quality Management System (QMS) that continuously raises our performance level and improves our efficiency.

Quality Assurance is one of the key focus areas and once a solution is developed, our Software Testing Team steps in to perform the rigorous rituals, required to deliver a robust, flawless product/application. Software testing at GWS is performed at several points in the Web Development Life Cycle (WDLC), as an application is constructed component by component into a functioning system. Our well qualified quality testing team carry out intense testing for bugs and flaws and fix the same - all within the strictest time frame. Our process is focused on producing the right product using the right technologies, delivered on time and on budget, and to ensure the timely and quality delivery for 100% client satisfaction we implement the following:

User interface prototypes

We perform simple, quick usability testing between User interface iterations to support rapid execution and revision of the prototypes.

Staged development

Risk and change management control procedures

Testing & Quality Check & Installation

Prototypes & Staged Deliveries

Defining deliverables in terms of prototype, phases or stages identify risks and constraints early on and based on those we are able to plan and implement counter measures with greater success. We keep on posting the small releases regularly during the project on our extranet. The functionality is developed and delivered in stages thus ensuring that the most important function is delivered at the earliest. This in turn reduces the possibility of estimation errors and enhances the project visibility.

After the end of every week, we send a Status Report to our clients telling them about:

• The activities originally planned for the last week

• The activities actually performed in the last week

• The activities planned for the coming week

Issues, if any Changes to Stage Schedule, and reasons for the same Overall Project Status

Comprehensive Bug Management

Bugs are part of every solution development process. We use a defect-tracking process, which leads to:

•  Streamlined software development and maintenance

•  Clear, updated information about the status of each bug or defect

•   Full control over the work flow

•   History of work done on each bug, defect or enhancement being always a click away

•   A fully integrated solution that enables users to input and track new bugs, defects, and problems in general

Knowledge Management System

We understand the power of Knowledge Management, and have in place in our technical department to ensure that we solve a problem just once. This drastically reduces the time of solving some of the most common, but complex problems. We do the phase-wise version controlling as well.

Project lifecycle

In the Project lifecycle, we use tools which facilitate or effectively document the following activities:

•  Project Management and Planning (PMP)

•  Configuration Management (CM) & Version Controlling

•  System Architecture Design

•  Automated Testing

•  Bug Management

Quality Assurance

The management of the quality process is infinite, and marked only by milestones, never by completion. We implement the Software Quality Assurance (SQA) process that addresses the quality assurance needs at every phase of the development cycle. Our QA team has developed a focused quality control checklist. In addition, we also have a comprehensive Quality Testing Checklist, which ensures that every solution delivered by us measures up to the highest possible international standards.

Our QA and Testing process includes

•  Test Planning

•  Test Cases and Test Scripts creation

•  Automated and Manual Functional Testing

•  Test Results Reporting

•  Performance Testing

Customer Feedback Analysis

Ensuring customer satisfaction is GWS strong point and the company has implemented an successful customer relationship management strategy for increased efficiency and made overall project successful. From project kick-off to customer sign-off, GWS will work step by step with you and provide round-the-clock updates on project status. They also answer all kind of project problems, answer queries and give instant feedback. GWS provides 24x7 online support and each customer query is immediately recorded and a ticket number is issued for future reference. After project delivered, each customer is requested to provide feedback on different criteria such as delivery schedule, product quality, issue resolution, communication, risk management, knowledge and professionalism. GWS also encourages peer reviews for enhancing cross-functional co-ordination and strengthening quality initiatives.